So you have a permanent reference, click on the Print button in the browser window so you have a printed copy of these instructions

Previous Page

ERROR: "Cannot find C:\BISCOUNT\FILES\"  OR  "Cannot find C:\BISCWIND\FILES"

What do I do when I get this error on my Workstation?

If Biscount was running OK on the Workstation and this error has occurred unexpectedly, it means that the Workstation has not connected to the Server properly, or your network has stopped running.  If this is so, re-start the computer so the network connection is re-established.

If you are setting up Biscount on your Workstation, please read on.

Biscount's business data resides on 1 computer on your network which we call the "Server".  All other computers that have Biscount installed we call a "Workstation".  A "Workstation" is set-up differently to the "Server" as the "Workstation" must be told which computer is the Server computer so the "Workstation" can find the data.

If you start Biscount, and you see either one of the errors above, follow these steps:

1. On the error that displays, click on the OK button. 

2. Biscount displays a window asking "Do you want to reset Biscount's Network settings?".  If you know the drive letter used to connect to the Server on the computer you are setting up, answer Yes and jump to step 5.  If you do not know, answer no.

3. Double-click on the 'My Computer' icon.  Look at the icons displayed.  You need to determine if a network connection has been made from the Workstation to the Server Computer.  Ignore the '3 1/2 Floppy Drive' and 'C Drive' icons.  Look for an icon that has a horizontal line under the icon.  The horizontal line under the Hard Drive icon represents a drive on another machine.  An example might read "E: C on Server" or another example might read "X: C on Counter".  If you do not see any such icon, you need to create a mapped drive (like creating a link from one computer to another).  Close the 'My Computer' window and double-click on the 'Network Neighbourhood' icon.  Then double-click on the icon that represents the Server computer.  (If you do not see the icon representing the Server computer, your network is not set-up completely.  Contact your Network support person or Biscount Software - network support calls from Biscount Software are $150 per call).  Once you see the display of the drives and printers on the Server computer, right-click on the icon that represents the C drive on the Server and then left-click on the "Map Network Drive" option.  When the Map Network Drive window displays, make a note of the Drive letter that displays as you will need this later. Ensure that the Reconnect at Logon check box has a tick in it and click on the "OK" button.  You have now made a network connection from the Workstation to the Server computer using the drive letter that just was displayed.

4. Run Biscount 2000 again so that the error displays.  As the error states, the programme cannot find "X:\BISCOUNT\FILES\" or "X:\BISCWIND\FILES\" (where X can be any drive letter) because the programme is looking at drive X on the Workstation for its registration file rather than drive C on the Server.  Click OK to clear the error.  When Biscount displays "Would you like to reset Biscount's Network Settings" answer YES.

5. When prompted for the password to reset the data paths, input the password of NET and press enter.

6. Answer the next questions accordingly:

Is this the Server?  Respond NO

The data files are on what drive?  Input the drive letter you made a note of when mapping the Drive (input the drive letter only)

The drive for the programmes?  Input the letter C and press enter.  Press Enter on the message "Sorry we'll have to restart".

7.Run Biscount again.  If you have input the correct drive letter that connects to the Server, you should see the main menu of Biscount with your business name in the title bar to the left of the date and time.  Congratulations, you have successfully installed Biscount on your Workstation!

Note: If the same error occurs, you did not input the correct drive letter as your response to the question "The data files are on what drive?". Repeat steps 4-7 until you have input the correct drive letter to the "Server".